Help and Support

If you are looking for EMS-ESP support, have a question or suggestion here are the options:

  • If the request is hardware related go to BBQKees' EMS Gateway Documentation.
  • Reaching out to the Support Community on Discord is a good place for asking general questions and chatting with other users. You have better chances to getting fast responses here.
  • Search in existing open and closed GitHub issues as your issue may already be resolved.
  • Search the GitHub discussions as you might find an answer to your question.
  • As a last resort, create a Problem Report on GitHub. See below for the required information.

important!

When creating a new GitHub issue make sure:

  1. you attach the EMS-ESP support information. You can fetch this from the URL http://<hostname>/api/system/info or by clicking on the Support Info button from the Help page in the WebUI.
  2. you include the firmware version you are using. You can find this in the Support Info or in the WebUI under the About page. It is strongly recommended you switch to the latest development firmware version before creating an issue as the problem may already have been fixed.
  3. you include the hardware or gateway board you are using. You can find this in the Support Info or in the WebUI under the About page.
  4. you include the problem you are experiencing.
  5. you include the steps to reproduce the problem.
  6. you include the expected behavior.
  7. you include the actual behavior.